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Home > About YNCU > Contact us

Contact or visit a branch: For hours of business, ATM information, our telephone and fax numbers, mailing addresses and location maps, click here

Report a lost or stolen credit union Mastercard:

• During business hours contact your branch
• After hours, call 1-800-LOST-111 (1-800-567-8111)
• Out-of-country call collect (306) 566-1276

Report a lost or stolen credit union debit card: contact your branch

Or contact us by e-mail:
In an effort to reduce spam e-mail, we have chosen not to list individual email addresses on our website. Please choose from the list below to have your inquiry directed quickly.

Direct your inquiry... Brantford (Charlotte Branch) Brantford (Fairview Branch) Cambridge Branch Kitchener (Weber Branch) Kitchener (Fischer-Hallman Branch) LaSalle Branch Mitchell Branch Paris Branch Sebringville Branch Shakespeare Branch Stratford Branch Waterloo Branch Windsor Branch Woodstock Branch Complaint Resolution Officer Talk to our CEO Head Office Human Resources
or send your message to info@yncu.com

Important!
Email is NOT a secure method of communication; for your protection please don't send confidential or personal information, such as account numbers or card numbers. However, in order to serve you efficiently, we will need your first and last name or business name and a daytime telephone number.

Complaint Resolution

We are dedicated to the highest levels of member service and satisfaction. Like all credit unions, we are subject to regulation by the Credit Union and Caisses Populaires Act and must adhere to accepted practice. If you have a concern about a matter regarding your dealings with Your Neighbourhood Credit Union, and it cannot be settled with your branch, you can contact the Complaint Resolution Officer directly at complaintresolution@yncu.com. If the Complaint Resolution Officer is unable to provide a response that is satisfactory to you, the Officer will provide direction on the next steps available to you.

A representative will respond to your request within 1-2 business days. If your request is urgent or requires providing detailed personal information for us to assist you, please call us.