In an effort to serve our members better, we have adjusted our hours of operation at some of our locations. The branches that were affected by this change are our Windsor branch, Guelph branch, and our Fairview Park Mall branch in Kitchener. Click on your individual branch to see the new hours of operation.

There is an ongoing issue that has been identified with a specific merchant terminal provider who has not updated their point-of-sale terminals. This affects our credit union as well as other financial institutions that have issued new debit cards that support the new CHIP with Interac-mandated changes. If you have been issued one of our new black Member Cards your chip card will be declined at selected merchants that use these terminals. The issue has been identified by the provider and they are currently working to update their terminals. Your debit card will continue to work as expected at ATMs and merchants who do not use this point-of-sale provider. If you run into issues using your new debit card, here are some solutions in the meantime.

• Use your credit union Mastercard, they are not impacted by this issue
• Withdraw cash from an ATM
• Interac Flash (tap) is not impacted by this. Use Flash where available, and ask the merchant to split the transaction if possible to remain under the tap limit.

We will provide an update once the provider has rectified this issue. We apologize for any inconvenience this has caused and sincerely thank you for your patience.

We're excited to unveil our new website to match our new brand! We've streamlined our navigation and products so you can find everything you need even easier. If you are experiencing any problems, we'd love to hear your feedback.