Manager, Facilities

Kitchener - Corporate Office


The Manager, Facilities, is responsible for ensuring all Your Neighbourhood Credit Union (YNCU) facilities, grounds and relevant systems are maintained in a safe and good working order, at the highest possible standard and in line with the YNCU brand.  The Manager, Facilities researches, presents recommendations, seeks appropriate approvals and facilitates ways to improve operations, such as identifying methods to use existing and new space efficiently and in a cost-effective manner.  The incumbent participates in the design and construction of new facilities and renovations while maintaining day-to-day operations that have a direct impact on the member and the employee experience.


  • Conduct research, complete analyses and provide insight and recommendations on facilities needs, future capacity and space planning
  • Be cost conscious and complete work  within pre-approved budgeting limits and obtain the necessary expenditure approvals as required
  • Ensure facilities are safe, hazard-free, up to building code requirements, and fully operational
  • Facilitate all interior and exterior building maintenance and improvement projects including signage from inception to completion while appropriately managing project timelines and budgets
  • Negotiate property leases and renewals in accordance with YNCU business plans. Act as liaison between YNCU and landlords and YNCU tenants.
  • Respond to heating/air conditioning, electrical, plumbing and other building and property system concerns and ensure these systems are maintained properly
  • Facilitate landscaping services and the upkeep of grounds at YNCU locations including snow and ice removal
  • Facilitate cleaning contracts for YNCU facilities
  • Procure office furniture as required and approved including the delivery and assembly thereof
  • Be  hands on in terms of addressing minor day-to-day facility requests
  • Develop and maintain a list of all contractors for all locations
  • Conduct facilities and property inspections for the purpose of assessing facility and property maintenance, health & safety needs, and checking that agreed work by contractors has been completed satisfactorily in line with contracts, regulatory and legislative requirements, projected deadlines and YNCU expectations, and follow up on any deficiencies.
  • Participate as a member of the Joint Health & Safety Committee as a representative of facilities. Provide guidance, knowledge, and act on any branch concerns that have arisen from the Monthly Workplace Inspections or employees in general.
  • Respond immediately to emergencies or urgent issues involving any facility or property matters as they arise
  • Maintain the Credit Union’s Facilities portion of the Disaster Recovery Plan
  • Address building security issues and ensure alarms, cameras, and fire safety systems are maintained at all YNCU facilities
  • Facilitate the retention and storage of YNCU records and maintain a master inventory list of all stored records.  Arrange for the destruction of records at the appropriate times.
  • Develop and recommend procedures and/or policies that meet YNCU's facilities operations goals and objectives
  • Communicate facilities and property matters to applicable staff as necessary
  • Prepare the annual Occupancy Budget for submission to the CFO
  • Provide excellent client service to internal and external parties
  • Be aware of enterprise risk management issues as they relate to facilities management and bring forward strategic and risk issues for discussion, review and solutions to the CFO
  • Abide by YNCU policies, procedures, standards, guidelines and practice
  • Work safely in accordance with YNCU’s Health & Safety Policy and the Occupational Health and Safety Act as amended from time to time
  • Other duties as assigned


  • Post-secondary diploma in facilities management or a related technical program, or an equivalent combination of education and experience with preference in building trades or technician positions
  • Construction Project Management experience and knowledge of building code requirements
  • Valid Ontario driver’s license and available reliable vehicle
  • Must be bondable


  • Managing multiple tasks simultaneously
  • Understanding of core building systems
  • Understanding of budgeting practices
  • Responsive to requests and needs of others
  • Excellent interpersonal and communication skills
  • Work well independently and as a team member
  • Effectively problem solve
  • Embrace and manage change
  • Maintain confidentiality of sensitive and proprietary information

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at 519-804-9190 ext. 673 or



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