Contact Us

At a branch ...

For hours of business, our telephone and fax numbers, mailing addresses, ATM information and location maps:

Report a Card Lost or Stolen

Your Neighbourhood Credit Union Debit Card

  • Call 1-888-277-1043
Collabria Mastercard

  • Call 1-855-341-4643

FlashCard and Online Banking Support

Service Excellence Centre

  • Call 1-866-635-6917

Online contact form: 

To send us a message, use the Online Contact Form.  We will respond to you within 1-2 business days.

Complaint Resolution:

We are dedicated to the highest levels of member service and satisfaction. Like all credit unions, we are subject to regulation by the Credit Union and Caisses Populaires Act and must adhere to accepted practice. If you have a concern about a matter regarding your dealings with Your Neighbourhood Credit Union, and it cannot be settled with your branch, you can contact the Complaint Resolution Officer using the Online Contact Form.  If the Complaint Resolution Officer is unable to provide a response that is satisfactory to you, the Officer will provide direction on the next steps available to you.

Privacy Officer:

We have designated a Privacy Officer who is accountable for our compliance with the principles of our Privacy Code.  If you have a concern please use the Online Contact Form to contact the Privacy Officer.

Talk to Kerry!

Thoughts or comments?  Send an email to Kerry Hadad, CEO at


Please use the Online Contact Form for your questions or comments.  Email is NOT a secure method of communication and should not include confidential or personal information, such as account numbers or card numbers, in your message.

Please allow 1-2 business days for an email response.  Should your matter be more urgent, or if you need to provide personal information for us to assist you, please contact us by telephone.


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