Banking System Integration

OUR BANKING SYSTEM INTEGRATION IS COMPLETE

Over Thanksgiving weekend, we integrated banking systems with Community First. Now, we’re excited to provide you the same great service at each of the 20 branches in our network that you’ve come to expect from your home branch.

Thank you for your patience during this great undertaking. If you have any questions about how our integration may affect you, please read the FAQs below or contact our Integration Support Centre at 1-866-635-6917. Please be aware that our Integration Support Centre is experiencing high call volumes. If you’d prefer not to wait for an attendant, please leave your name and a call back number, and your call will be returned in priority sequence.

For the month following Integration, we will be extending our service hours and will be available for your support 24 hours a day, 7 days a week.  


Please see below for possible post-Integration impacts:

**Your new way to login to online banking**

Now, when you log in to Online and Mobile Banking you’ll use your member number (rather than your debit card number) and the temporary Personal Access Code (PAC) that you received in the mail.

If you didn’t receive your temporary Personal Access Code (PAC) in the mail, you can easily log in to Online or Mobile Banking as long as you know your member number by using our PAC Reset self-service feature. Simply select “Forgot Your PAC” when logging into Online Banking.  
 
If you take advantage of our Email Money Transfer service, you may notice upon logging in for the first time after Integration that the eTransfer recipients you have previously used to send money by email or text to friends, family members and other contacts are not visible. If you log out of Online Banking and log back in again, your profiles may be successfully restored. However, certain account settings may prevent this from happening and you may need to create your sending profiles again. We apologize for any inconvenience this may cause.
 

Having issues with your mobile app? Click here. Expand/Collapse

If you are having difficulties logging into your mobile app, follow the steps below to quickly fix the issue. If you continue to have trouble, contact our Integration Support Centre.

  1. Rather than logging in on the mobile app first, your first log in should be at yncu.com on a computer – not a mobile device.
  2. Once you have logged in to the desktop site, you will be asked to reset your security questions and log in with the member number and temporary Personal Access Code sent to you by mail.
  3. The next time you log in to your YNCU Mobile App, simply delete any Saved Logins you may have – by clicking “Settings” and then “Delete” of any saved logins. You can then re-add your saved logins and enjoy the convenience of the mobile app again.

We apologize for any inconvenience. If you attempted the steps above and are still having issues, please contact our Integration Support Centre.

If you have any questions about how to access your accounts, please don’t hesitate to contact our Integration Support Centre at 1-866-635-6917 or visit your local branch. 

Check out the FAQs listed below to more detailed answers to your questions about the system integration.

  • Member Map (PDF - 2.77 MB)

    The road to our banking system integration. We'll get there together!

Frequently Asked Questions

What is a banking system integration? Expand/Collapse

All credit unions use specialized software to handle day-to-day transactions. We will be harmonizing our two banking systems to one integrated platform that can seamlessly serve our entire membership.

Why are we changing? Expand/Collapse

In 2016, Community First and Your Neighbourhood Credit Union started down a path to merge our two credit unions. By integrating our two banking systems, we’re unifying our banking platform to serve our members better at all locations.

When is the banking system integration happening? Expand/Collapse

The banking system integration took place between October 5th and 8th, 2018.

How will members benefit from this change? Expand/Collapse

Once the weekend is over, members will be able to visit any of the 20 branches in our network and experience the same great service they enjoy at their home branch. If members are travelling or have kids at school away from home, staying connected will be seamless. This scheduled technology project will fully amalgamate the organization, simplifying our banking system infrastructure and streamlining our support services so we can focus more of our time on what matters – our members!

Will my money be safe? Expand/Collapse

Yes. Our members’ money is our utmost concern. That’s why we’ve had a team of trained professionals working on Integration for the past 18 months. Our team has tested and verified that data will transfer to our new integrated system correctly. For peace of mind, members may want to retain their last statement.

Will there be any changes to business accounts? Expand/Collapse

There will be no changes to your business accounts, but if you own or manage a business and you need to make deposits or process transactions, please ensure these are completed before business hours close on October 5th.

No transactions or night drops will be processed over Integration Weekend, and you will not be able to log in to online banking.

Members who are depositing into our night depository over Integration Weekend will see these funds deposited directly to their account the first banking day following Integration.

Will there be changes to my Personal Access Code (PAC) for Online Banking? Expand/Collapse

Following the system integration, your online banking Personal Access Code (PAC) will be reset along with your security questions. You will receive a temporary PAC in the mail, so please watch for it. After the integration, when you log in with your temporary PAC, you will be prompted to change it to the PAC of your choice.

Will my telephone banking password change post-integration? Expand/Collapse

Following integration, your telephone banking Personal Identification Number (PIN) will be reset.  After October 8th please listen closely to the message in telephone banking for steps on how to log in using your temporary PIN.  Once you log in for the first time using your temporary PIN, you will be prompted to change it to the PIN of your choice.

Will my Online Banking login stay the same? Expand/Collapse

Following banking system integration, you’ll log in to online banking using your member number, as opposed to the debit card number that you have been using. Prior to the integration, you’ll find your member number in the desktop version of online banking listed above your accounts or on your eStatement. If you’re unsure of your member number, you can confirm it by asking any of our staff.

Will my bill payees and bill payment methods be changing? Expand/Collapse

You will continue to see the nicknames of your bill payees and will be able to nickname all new bill payees. An additional feature of Integration is that you will have the ability to pay bills from an ATM without having to bring your bill stub with you.

Will anything change in Online Banking after the system integration? Expand/Collapse

You'll be able to view your statement and other important notifications via e-documents in Online Banking.  An e-mail notice will alert you that you have a statement or document available for viewing in Online Banking.

Will any of my accounts be changing? Expand/Collapse

If you hold an Advantage 59 (A59) account, you'll notice that following integration it will be renamed to Golden Chequing. There are no other changes to this account.
Some members may receive a new chequing or savings account number. There will be no interruptions to your services as a result of this change. We will contact you by phone if you will be impacted.

Will there be any changes to my statement? Expand/Collapse

If you have requested to receive cheque copies, you will no longer see them as part of your statement but can access them free of charge in Online Banking.
 

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