Member Notices

New Simplified Accounts Coming July 1 (06/01/2017) Expand/Collapse

We've been busy working to create a better experience for our members across Ontario. On July 1, 2017 we'll launch our new line-up of chequing and savings accounts. You'll find more of the transactions members have asked for, plus streamlined fees and pricing discounts for youth and seniors.

Effective July 1, 2017, many of the existing accounts will be changed to the new chequing or savings accounts. The transition will happen automatically on July 1.

You can view the features and benefits of the new accounts on the Chequing Accounts page or Savings Accounts page. Or download the Chequing and Savings Accounts menu. We mailed letters of notification on May 31 to all members whose accounts will be affected by this change. If you use online banking you can also view this letter in your e-Documents. Simply login to your online banking and view e-Documents from the link listed under the "My Accounts" menu.

What's Changing

Effective July 1st, accounts will be changed as follows:

Existing account Will become this account
Personal Chequing Account Simply Free Chequing Account
Student Account Plan
Privilege Chequing Account
Virtual Account Plan E-all Access Chequing Account
Gold Medal Chequing Account Simply Plus Chequing Account
Grand Chequing Account 100% Local Chequing Account
Free Mortgage Chequing Account Home Free Chequing
Merit Chequing Account
Plan 24 Savings Account Simply Everyday Savings Account

Special pricing for Seniors (59 plus) and Students (under 22)

As part of our simplification of accounts we now have discounts for our junior and senior members.  Discounts will be applied automatically based on the account holder's age - you don't need to do anything to earn the discount!

Grandfathered Accounts

The following accounts will no longer be available as new accounts effective July 1, 2017. 
  • Advantage 59 account: existing features and benefits will remain. 
  • Life Insured Savings account:  existing features and benefits will remain
  • FatCat child's account:  $1.00 per transaction; fees will be waived if the account holder is under age 19
  • HeadStart teen's account: $1.00 per transaction; fees will be waived if the account holder is under age 19

What's NOT Changing

Our new suite of accounts will offer convenience, flexibility and value with every account!  Some things won't be changing:
  • Your account number will not change
  • If you use cheques you will not need to replace them
  • If you have added nicknames to your accounts they will remain the same
  • Your automatic credits and debits will continue without interruption
  • The bill payees you have set up will not be affected
  • You can continue to use your existing debit card
  • Your online banking login will remain the same
  • The Combination Savings Account will remain the same
  • The High Interest Savings Account will remain the same
  • The account names of the Advantage 59 Account, Life Insured Savings, FatCat Account and HeadStart Account will not change.  These accounts will be discontinued for new accounts but existing accounts will be grandfathered for existing accountholders.

More information

We've done our best to place existing accounts into new accounts that offer similar features. If you'd prefer something else, let us know and we'll make it right after July 1. 

Download the menu of new chequing and savings accounts for side-by-side comparison.
Read more information about the new products on our Chequing Accounts page Savings Accounts page.

Member Satisfaction Survey (05/15/2017) Expand/Collapse

Yes, we are conducting an email survey with members who have applied for a lending product or recently become a member. If you receive an email request from YNCU rest assured it is coming from our Member Services department. We want to ensure we provide the best possible member experience for you, and we want your feedback. In this environment of heightened awareness about internet fraud and ransomware, we want you to feel completely comfortable that the request is authentic, that participating in this survey is safe, and that we will take action on any feedback you share. If you do have any questions or comments about the survey, please contact your branch or send us a message. Thanks for participating and helping to make the Neighbourhood even better!

Fairview Park Mall now open (05/06/2017) Expand/Collapse




Your Neighbourhood is getting bigger and better - and now you have even more choice for doing your banking!  We believe LOCAL MATTERS and that goes for banking too.  Come and see the difference at our newest branch at Fairview Park Mall, one of the Waterloo Region's busiest shopping locations! You'll find everything you'd expect from a bank ... plus a few you didn't.  Learn how we can meet your personal and business banking needs, chat with our mortgage and investment specialists. We've got branches across Southwestern Ontario, PLUS a network of surcharge-free ATMs across Canada. We're 55,000 members strong and growing!

Meet us at our new branch!  Learn more

All ATM and POS services now require CHIP (09/30/2016) Expand/Collapse

September 30, 2016

Please be advised that there will be an automatic decline for all transactions originating from a magnetic stripe at point-of-sale terminals in Canada beginning October 1st, 2016. With these changes, October 1st, 2016 will mark the day that in Canada, 100% of all transactions performed at Interac shared services (ATM and POS terminals) will be CHIP. YNCU members should not be impacted by this change as all of our MemberCards and MasterCards are equipped with chip-functionality. If your chip card is not functioning and you have been using your magnetic stripe for payments, please visit your local branch to obtain a replacement card.

Membership Share is now $5.00 (04/01/2016) Expand/Collapse

On April 1, 2016 YNCU merged with  Community First Credit Union (CFCU).  Prior to the merger, YNCU's membership share was $10.00 and CFCU's membership share was $5.00.  The new harmonized membership share is now $5.00 for all YNCU members.

On Tuesday, May 31, 2016 members were reimbursed funds over $5.00 that were  held in the Membership Share account.  The amount was deposited directly to your Dividend Account.  If you did not have a Dividend Account, a new one was created for you.  You may withdraw or transfer funds from the Dividend Account, but other transactions are not available.

 

 

 

Authentication changes (01/24/2016) Expand/Collapse

At Your Neighbourhood Credit Union we ensure the safety of your online banking by putting various layers of security in place to prevent unauthorized access to your accounts. 

How your identity is verified:

The layers of security you will be familiar with consist of verifying your identity, in the following ways:

Your Login Credentials – When you log in, your access credentials (user ID and password) are verified to ensure they match our systems record. If they don’t, you are unable to log in.

Your Device - We check the device you are using to log in – whether it’s your computer, mobile phone or tablet. If you’re using a new device and we don’t recognize it, we may ask you to answer your personal security question to help us verify that it’s truly you.

New simplified procedure effective January 24, 2016:

    1. From either the login portlet or the login page, you will enter your MemberCard Number AND your Personal Access Code (PAC).  Previously you would have entered each on a separate page.
    2. You will not be presented with the security image

      If you are using a memorized device, you will be logged in directly to Online Banking after entering your MemberCard Number and PAC.

      If you're not using a memorized device, you will be required to answer your security question before being logged in to Online Banking.

      Should you have any questions or concerns about access to your online banking, please contact us.

       

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