We're the trusted guardians of your hard-earned money and we continually update our online systems to ensure your money is well protected.
Here's what we do:
We get to know our members. We monitor our members' financial footprint. Any account activity that looks suspicious is flagged right away. Our longstanding relationships help to reduce the risk of fraud.
We ensure security protocols are up to date. Why do we ask so many security questions before completing a transaction, or only accept member directions in person or through online or mobile banking? These are some of the procedures that help to ensure your personal information is protected.
We stay in touch and are available to help. Our staff are well-trained and able to spot suspicious activity. We communicate with our members regularly and educate them about smart, secure online transactions and how to identify possible fraud.
While we and our service providers work hard to protect you and your money, you should also take steps to protect your information, your debit card and your online security.
Here's what you can do.
Protect your online banking Expand/Collapse
Regularly change your email password, banking password, and security questions. Regular interactions via computer and smartphone have become the norm, sometimes leaving enough information behind for a hacker to use to compromise an account. Make sure you change your security information regularly.
Regularly review your account activity. Check your account statement or online account at least once a month. If you see anything unusual, contact us right away.
Double check before providing any personal financial information. If you receive an email, text message, or social media message asking for personal financial information, verify the nature of the request by calling or visiting your branch first.
Protect your Debit Card Expand/Collapse
How does debit card fraud happen?
Debit card fraud can occur with either the original card or a duplicate, which can be made via skimming or swiping the information from a debit card’s magnetic stripe, along with the card’s PIN. The rise in chip-enabled cards makes it much more difficult for fraudsters to gain access to card information as it eliminates the act of swiping a debit card.
Debit card fraud can also occur if the card is lost or stolen and the associated PIN is not protected. For example, if a person’s wallet is stolen and he or she has written down their PIN as a reminder on a paper in their wallet.
While much is done by payment networks, credit unions, caisses populaires, and other organizations to prevent and detect debit card fraud, you should also take steps to protect your cards and PINs.
- Choose a hard-to-guess PIN. A unique PIN offers up far better protection than numbers such as birthdays and birth years, which can be easily guessed by a fraudster
- Protect and cover your PIN when making a purchase at a POS or a withdrawal from an ATM
- Never write down your PIN
- Never share your PIN... with ANYONE
- Regularly change your debit card PIN
- Regularly monitor your accounts for unusual activity
- Report any suspected fraud immediately