Frequently Asked Questions

What is Deposit Anywhere?

Deposit Anywhere is a new feature on our banking app that allows you to deposit cheques by taking a photo of them and submitting them to our financial institution, anywhere, day or night.

How do I get Deposit Anywhere?

Deposit Anywhere is available in the Your Neighbourhood Credit Union Banking App. Download the iPhone, iPad or Android app.

How do I use Deposit Anywhere?

Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere?

No. There are no fees to use this service.

What types of cheques can I draw on?

You can deposit cheques payable in Canadian Dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.

How will I know if there is an issue with my deposit after I submit the cheque?

In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.

Do I have to mail in the cheques afterwards?

No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.

What should I do with my paper cheques afterwards?

You must keep your cheque for 90 days and destroy it within 120 days.

What happens if I enter the wrong amount by mistake?

Sometimes mistakes happen. But not to worry, we will double check all the information to ensure the right amount is deposited quickly and securely into your account. If you do have any questions about the cheques you submit, you can call us anytime on your branch and we’ll be happy to assist you.

Can I use the funds straight away?

Similar to deposits at an ATM or in the branch, a 5-day hold policy applies to your cheque deposit to allow sufficient time for the funds to clear.

Is depositing cheques with a mobile phone safe?

Yes. As a feature of our mobile banking app, Deposit Anywhere meets the same high standards as our mobile and online banking services.

Why can't I use Deposit Anywhere with my account?

Accounts that have been "grandfathered" and are no longer offered are not available for Deposit Anywhere.  These include:

  • Money Market
  • Merit Chequing
  • Pay-Go Small business
  • Small Business
  • Agricultural Chequing

Contact your branch if you would like to discuss alternative account packages that will better meet your needs.

 

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