Frequently asked questions about the mobile banking app

Frequently asked questions about the mobile banking app

Do I have to pay anything?

Absolutely not. The Your Neighbourhood Credit Union Mobile App is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app?

The Your Neighbourhood Credit Union Mobile App can be downloaded in just three easy steps:

For iPhone users:
  1. Using your iPhone, search for "yncu credit union" in the App Store
  2. Select the app icon, and verify that the author of the app is Your Neighbourhood Banking Credit Union
  3. Tap the icon marked "Free," then tap again when it changes to "Install"
For Android™ users:
  1. Using your Android phone, tap the search icon and search for "yncu" on Google Play™
  2. Select the app icon, and verify that the author of the app is Your Neighbourhood Banking Credit Union
  3. Tap the icon marked "Install," then tap “Accept” in the next screen

Why can't I find the app?

The App Store and Google Play are dynamic and will show you only those apps that will work on your specific device and your software version.  If the app isn't available for your device you can still go mobile with the YNCU Mobile Web Banking at yncu.com/m

What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?

Yes. Just enter your account details as you normally would.

If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can deactivate Quickview from desktop online banking, under the Account Services menu.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us: Contact Us.

I'm using a different brand of smartphone. Can I still access mobile banking?

Yes. You can continue to bank using our full-featured mobile site at: yncu.com/m/

How do I remove the app from my mobile phone?

For iPhone users: removing the app is as easy as tapping and holding your finger down on the Your Neighbourhood Credit Union Mobile App icon, then tapping the "X" in the top right corner.

For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:

  1. Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
  2. Touch the app you’d like to uninstall.
  3. Select Uninstall.

Download the app today: App Store | Google Play

 

 

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