Telephone Banking

24-hour telephone access

Telephone Banking gives you the freedom to access your accounts using a touch-tone phone from anywhere, at any time. You can use this free service 24 hours a day, 7 days a week so you can do your banking when it suits you, including accessing your account information and a range of transaction functions:

  • Get branch or ATM information
  • Check account balances on your savings chequing or line of credit accounts*
  • Pay bills (nominal charge applies without service package)
  • Transfer funds between your accounts
  • Report a lost or stolen YNCU debit card or Credit Union Mastercard

Our telephone banking service is free, but there is a nominal charge for bill payments, depending on your service plan.  Ask how you can pay bills for free!

To access telephone banking, you'll need...

  • A touch tone phone
  • Your member number
  • Your 4-digit member access code

Telephone Banking Phone Numbers
Dial one of these numbers to access telephone banking:

  • Local to Waterloo Region:  519-576-5353
  • All other areas, toll free:  866-759-7555

Need help?  Contact your branch today for assistance or to initialize your access!

*Mortgage, loan and investment balances and transactions are not available on telephone banking; access these through online banking or contact your branch.

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