A new launch date will be shared once confirmed

While we planned to launch on October 14th, we're still waiting on a final component needed to deliver our complete new digital banking experience. Rather than move forward without everything in place, we've made the decision to postpone the launch.

We recognize this is another change to the timeline we've shared, and we appreciate your patience. We'll communicate a new launch date as soon as it's confirmed.

Yes. Your current online banking and YNCU Mobile Banking app remain available. Continue banking as you do today until we communicate the new launch date and next steps.  

No. The steps to prepare haven't changed. Before launch, make sure you:

• Know your YNCU member number.
• Know your current Personal Access Code (PAC).
• Have an up-to-date email address or mobile phone number on file with YNCU.

There is no additional action required right now.

When the new experience is launched, you'll use your YNCU member number and current Personal Access Code (PAC) to begin the setup process.

You'll then be prompted to verify your identity and create a new username and password. These will become the credentials you use to access online and mobile banking going forward.

Yes. You can choose to use your member number as your new username, provided it meets the username requirements presented during setup.

You can also choose a different username. You'll be guided through the requirements during first-time setup.

We encourage you to confirm your member number and current PAC before launch so you're ready to complete your first-time setup.

Visit your local YNCU branch or contact our Service Excellence Centre's dedicated digital banking support line at 1-866-942-2328 for assistance.

If you normally use biometric login, you may not regularly enter your member number and PAC.

You'll need both to complete your first-time setup in the new digital banking experience, so we encourage you to make sure you know them before launch.

Yes. Biometric login will be available in the new YNCU Mobile Banking app.

Because this is a brand-new app, you'll need to complete your first-time setup using your member number and current PAC. Once you've successfully logged in, you'll be able to set up biometric login again on your device.

As part of first-time setup, we'll send a one-time verification code to the primary email address or mobile phone number we have on file.

Your contact information needs to be current so you can receive the code and complete your setup.

You'll need a current email address or mobile phone number on file to receive the verification code and complete your first-time setup.

Visit your local YNCU branch or contact our Service Excellence Centre's dedicated digital banking support line at 1-866-942-2328 for assistance.

Linked investment accounts from your current digital banking experience will not transfer automatically and will need to be linked again after launch.

Once you've completed your first-time setup, go to Accounts and select the Investments tab. Follow the prompts to link your investment accounts again.

No. Legacy Comtech Fire Credit Union members are not part of this YNCU digital banking launch. Their transition to YNCU's banking system and digital banking experience is being managed separately as part of the November integration.

Legacy Comtech Fire members will receive separate information and instructions about their transition.

Business and commercial members will follow the same first-time setup process as personal members. However, there are some additional changes to be aware of involving delegates, pending transactions, and access to multiple banking profiles.  

No. Existing delegates will not transfer automatically to the new digital banking experience.

Once the new experience is launched, you'll need to complete your first-time setup and then set up your delegates again.

Business transactions that are still awaiting approval at the time of transition will not transfer to the new digital banking experience.

We encourage you to review and complete any outstanding approvals before the transition. Payments that remain unapproved will need to be recreated after launch.

Yes. Future-dated and scheduled business payments that have been fully approved will transfer to the new digital banking experience.

Payments that are still awaiting approval will not transfer and will need to be recreated.

The ability to toggle between personal and business banking profiles will not be available immediately in the new digital banking experience.

If you have both personal and business banking, you'll still be able to access each profile separately.

The Corporation Tax (RC159/RC160) payee currently available in online banking will not transfer to our new digital banking experience.

When the transition takes place, you'll need to add the CRA GST/HST payee that corresponds with the payment you're making:

• CRA GST/HST – Payment On Filing (RC158)
• CRA GST/HST – Amount Owing (RC159)
• CRA GST/HST – Interim (RC160)

When adding the new payee, you'll be asked to enter your Business Number (BN).

If you have future-dated or recurring payments set up with the existing payee, these will need to be deleted before the transition and recreated afterward. We'll communicate the updated deadline once the new launch date is confirmed.

Your previous CRA payment history will still be available after the transition.