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Your New Digital Banking Experience is Coming

Introducing a better way to bank.

On September 14, 2026, YNCU members will be introduced to an enhanced digital banking experience featuring an updated online banking platform and a brand-new mobile banking app.

Designed with simplicity and convenience in mind, the new experience offers a refreshed look and feel while continuing to provide the banking tools you rely on every day.

While the experience will look more modern, you'll continue accessing your accounts through yncu.com, making the transition as seamless as possible.

Over the coming weeks, we'll share everything you need to know to prepare for the launch, including what to expect during the transition and any actions you may need to take.



What's Changing?

Beginning September 14, YNCU members will enjoy:

  • An enhanced online banking experience
  • A brand-new mobile banking app
  • A more modern, intuitive interface
  • Improved navigation and usability
  • An updated login process (more information to come)
  • The same trusted banking services you use today



What Isn't Changing?

  • Your accounts remain the same—only your digital experience is changing.
  • Your banking relationship with YNCU remains the same.
  • yncu.com remains your primary access point.
  • Your existing bill payees and Interac e-Transfer recipients will transfer to your new digital banking experience.
  • Your everyday banking services continue.



Looking Ahead

As launch approaches, we'll provide additional information including:

  • How to access the new platform
  • How to download the new mobile app
  • Transition timelines
  • Important reminders before launch
  • Any anticipated service interruptions

Beginning September 14, YNCU members will enjoy an enhanced digital banking experience, including an updated online banking platform and a brand-new mobile banking app. The new experience features a refreshed design, improved navigation and a more modern interface while continuing to provide the banking services you use every day. 

Yes. You'll continue accessing online banking through yncu.com. 

If you've bookmarked the current online banking login page, we recommend updating your bookmark after September 14. Otherwise, simply visit yncu.com to access online banking. 
Yes. 

Beginning September 14, you'll need to download the new YNCU Mobile Banking app from the Apple App Store or Google Play Store. 

The current app will no longer be supported after the transition. 
Yes. We'll provide step-by-step instructions before launch explaining exactly how to access the new digital banking experience, including everything you'll need to sign in for the first time. 
When you sign in to the new digital banking platform for the first time, we'll send a one-time verification code to the primary email address or mobile phone number we have on file. 

If your contact information isn't current, you may not be able to complete setup. 

To update your information, visit your local branch or contact our Service Excellence Centre at 1-888-413-9628 (YNCU) before September 14. 
You'll need either a current primary email address or mobile phone number on your account to complete first-time setup. 

If you're unsure what contact information we have on file, please visit your branch or contact our Service Excellence Centre before launch. 
No. Legacy Comtech Fire members will transition to the new digital banking experience during the banking system integration scheduled for November 6–9, 2026. Separate communications will be shared ahead of that transition at comtechfirecu.com.  
Business and commercial account holders will transition to the new digital banking experience just like personal members. 

Delegates will not transfer to the new platform and will need to be set up again after launch. We'll provide guidance to business and commercial members before the transition to help make this process as simple as possible. 
No. Pending transactions will not transfer over to the new digital banking platform. 

If you have transactions that are still pending at the time of the transition, they will need to be recreated after launch if they have not already been processed. We'll share additional information and reminders as we get closer to the transition. 
 
 

2026 Your Neighbourhood Credit Union Limited. All rights reserved.

Your Neighbourhood Credit Union (YNCU) is a licensed credit union operating in, and under the laws of, the province of Ontario. Eligible deposits in registered accounts have unlimited coverage through the Financial Services Regulatory Authority (FSRA). Eligible deposits (not in registered accounts) are insured up to $250,000 through the Financial Services Regulatory Authority (FSRA) .

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