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Have a general question? We're here to help you.

Have a question? We're here to help you find the answer. Choose whether you want to send us a message, call our team, visit a branch, or book time with someone from YNCU.

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Prefer to talk to someone? Give us a call.

Find a branch and call your local team, or reach out to our Service Excellence Centre to help with everyday banking, account questions, and more at 1-888-413-9628.

Hours
Monday, Tuesday, Thursday & Friday: 9:00 AM to 5:00 PM
Wednesday: 9:30 AM to 5:00 PM
Saturday: 9:00 AM to 2:00 PM
Sunday: Closed

Find a branch
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Have a lost or stolen card? Contact us right away.

If your card is lost or stolen, please contact us as soon as possible.

YNCU debit card support
During business hours: 1-888-413-YNCU (9628)
After hours: 1-888-277-1043

Collabria Mastercard Support: 1-855-341-4643

Visit our Security Centre

Have a concern? We’re here to listen.

If something has not been resolved through your branch or the Service Excellence Centre, our Complaint Resolution Officer can help guide the next steps.

Complaint Resolution Officer
Kristy Rachkowski
289 Bay St
Sault Ste. Marie, ON
P6A 1W9

Find a branch, ATM or book an appointment.

Find a branch, locate an ATM, or book an appointment with someone from YNCU.

Privacy Officer

We have designated a Privacy Officer who is accountable for our compliance with the principles of our Privacy Code. If you have a concern, please contact us to get in touch with our Privacy Officer.