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Member Updates

There’s always something going on in the neighbourhood.

Here you can stay on top of everything YNCU including alerts, news and upcoming events. Check back for regular updates.

 
 

Important Service Update: Changes to ATM Bill Payments

May 8, 2025

As part of our commitment to enhancing your banking experience, YNCU is making important updates to our platforms and services. To make way for better options and improved digital experiences, bill payments will no longer be accepted at our ATMs as of June 4, 2025.

You can still pay your bills conveniently with the following services:

  • Online Banking 
  • YNCU Mobile App 
  • Telephone Banking 
  • In-person at your local branch 

If you currently use ATM bill payments and would like assistance setting up Online or Mobile Banking, our team is here to help. Please visit your local branch or contact our Service Excellence Centre at 1-888-413-YNCU (9628).

We appreciate your understanding and thank you for being part of the YNCU community.

 

EXCITING NEWS: COMTECH FIRE CU IS JOINING THE YNCU FAMILY

March 18, 2025

Dear Members,

I’m thrilled to share some exciting news with you—Pending regulatory approval, Your Neighbourhood Credit Union (YNCU) is preparing to welcome Comtech Fire Credit Union as part of our organization. This acquisition is proposed to be completed in Summer of 2025, when Comtech Fire members will officially become YNCU members. This is an incredible opportunity to expand our collective strength, resources, and impact for the benefit of our members and communities.

The due diligence process, which ensures that both credit unions are aligned in mission, values, and operations, has been successfully completed. This thorough review involved assessing our financials, governance, strategic goals, and cultural compatibility to guarantee that this partnership would serve the best interests of our members and staff. With the process now complete, we are confident that moving forward together is the right choice for growth, stability, and community impact.

I want to emphasize that this will result in no job losses. You will continue to experience the same friendly and knowledgeable service that YNCU has always provided, now strengthened by the additional resources from Comtech Fire. This will enable us to better serve you, improve our offerings, and build an even more robust credit union experience.

Once these two great organizations come together, YNCU will grow to serve 65,000 members, manage $3.5 billion in assets under administration, and operate 22 branches across 18 communities in Ontario. This larger collective presence will help us continue to innovate, enhance services, and maintain our commitment to putting members and the community first. This expansion of our branch network will mean that following a planned system integration, you will have the ability to do your banking at any of our 22 branch locations, including Comtech Fire’s branches in Ottawa, Kingston, Mississauga, Amherstview, and Toronto. This means more convenient banking options and greater access to our comprehensive suite of financial services.

As Comtech Fire Credit Union is the smaller entity, its members will have the opportunity to cast their vote to help move the process forward. YNCU members will not need to vote, as we are the acquiring credit union. The vote is scheduled to take place in May 2025 and we will provide updates on the outcome to all members.

We encourage you to visit CUStrongerTogether.ca for more detailed information, updates, and FAQs about this partnership. We are committed to keeping you updated in the coming months.

Thank you for being an essential part of the YNCU community. We are excited about what lies ahead and look forward to a bright and strong future together.

Lisa Colangelo CEO,
Your Neighbourhood Credit Union

 

Protecting Our Members Is Our Top Priority


At YNCU, we're committed to protecting your accounts and providing you with the most secure and reliable service possible. A key part of this commitment involves maintaining accurate member records, including up-to-date identification.

As a security best practice, we periodically request updated identification from all our members. Keeping your identification details current helps us safeguard your accounts and ensures we can continue to provide you with seamless service.

When you visit a YNCU branch, you will be asked to provide identification to validate your identity. This simple step helps us protect your account and ensure that only authorized individuals can access your information.

To ensure there is no interruption to your service when visiting a branch, please remember to bring your valid identification with you. This will allow us to quickly and efficiently verify your identity and assist you with your banking needs

We appreciate your cooperation in helping us maintain the highest standards of security for all our members.
 

New Digital Banking Feature: Scheduled and Recurring E-Transfers

YNCU members now have greater payment flexibility with the option to automate upcoming or repeat Interac e-Transfer transactions by specifying the amount, frequency of transfer, and start date and end dates.

Benefits of these new features

  • Allows members to set up real-time payments anytime, anywhere on any device.

  • Members can now automate important payments, ensuring they never miss a payment or incur a late fee.

  • Provides immediate access to funds after the transfer is accepted, improving cash flow.

  • Offers a simple-to-use, convenient payment method to make managing money easier.

  • Gives members the security, technology, and experience they expect from their primary financial institution.


How to set up scheduled or recurring e-Transfers

  1. Log in to online banking

  2. Select “Send Scheduled / Recurring” under “Interac e-Transfer”

  3. Select a recipient from their contact list

  4. Enter the amount of the transfer

  5. Select the frequency and/or date of the transfer

  6. Confirm the transfer details and hit send


Important Notice: If you have exceeded your account limit or your account has insufficient funds at the time of a scheduled e-Transfer, the transaction will fail and both the sender and the recipient will be notified. We advise members to know what their account limits are and to regularly monitor account balances in order to avoid any issues with their transactions.
 

Join YNCU in welcoming our new CEO, Lisa Colangelo!

August 12, 2024

YNCU is thrilled to announce that effective September 9, 2024, Lisa Colangelo will be joing the YNCU leadership team as our new Chief Executive Officer.

Lisa comes to us with extensive experience as a senior-level executive with over 20 years of success, driving strategic business growth efforts across districts, territories, and branches for TD Bank, Western Financial Group, and Coast Capital Savings. Most recently, she held the role of Chief Strategy and Customer Experience Officer at Western Financial Group where she successfully delivered exceptional experiences through developing strong partnerships and commitment to developing people. Lisa also recently completed her Master of Business Administration from Dalhousie University.

Welcome to the neighbourhood, Lisa!

To read the full announcement, click here.

 
 
 
 
 
 
 
 

2024 Your Neighbourhood Credit Union Limited. All rights reserved.

Your Neighbourhood Credit Union (YNCU) is a licensed credit union operating in, and under the laws of, the province of Ontario. Eligible deposits in registered accounts have unlimited coverage through the Financial Services Regulatory Authority (FSRA). Eligible deposits (not in registered accounts) are insured up to $250,000 through the Financial Services Regulatory Authority (FSRA) .

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