Our Digital Banking Launch Needs a Little More Time

Our new digital banking experience will now be available October 14th.

We’ve been working hard behind the scenes to bring you a better way to bank digitally. To make sure we’re delivering the best possible experience, we’re giving ourselves one more week to get everything ready.

Until then, continue banking as you do today. Your current online banking and YNCU Mobile Banking app will remain available.

3 Things to Do Before October 14th

Designed with simplicity and convenience in mind

The new experience offers a refreshed look and feel, improved navigation, and a more intuitive way to manage your everyday banking. 

There’s still time to get ready

Before launch, make sure you have the information you’ll need to access your new digital banking experience for the first time.

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1. Know your member number 

You'll need your YNCU member number when you access the new online banking experience for the first time.

During first-time setup, you'll be prompted to create a new username and password, which you'll use to access online and mobile banking going forward.

If you normally use biometric login and don't regularly enter your member number, take a moment now to make sure you know it.

Don't know your member number? Visit your local YNCU branch or contact our Service Excellence Centre’s dedicated digital banking line at 1-866-942-2328. 

 

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2. Know your current Personal Access Code (PAC) 

You'll need your current PAC, along with your member number, to begin the first-time setup process.

Once you've completed setup and created your new username and password, you'll use those new credentials to access digital banking going forward.

If you normally use biometric login and don't regularly enter your PAC, make sure you know it before October 14th.

Don't know your PAC? Visit your local YNCU branch or contact our Service Excellence Centre’s dedicated digital banking line at 1-866-942-2328. 

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3. Make sure your contact information is up to date 

As part of first-time setup, we'll send a one-time verification code to the primary email address or mobile phone number we have on file.

If your contact information isn't current, you may not be able to complete your setup.

Not sure what information we have on file? Visit your local YNCU branch or contact our Service Excellence Centre’s dedicated digital banking line at 1-866-942-2328. 

What to expect on October 14th 

When you access the new digital banking experience for the first time, you'll use your member number and current PAC to begin the setup process.

You'll then be guided through the first-time login process, including creating your new username and password and verifying your identity using the contact information we have on file. 

  • Using online banking?

    You'll continue to access online banking through yncu.com. 

  • Using mobile banking?

    You'll need to download the brand-new YNCU Mobile Banking app from the Apple App Store or Google Play Store beginning October 6th. Your current YNCU mobile banking app will no longer work after the transition. 

  • We're here to help

    Need assistance preparing for the transition or accessing your new digital banking experience? Visit your local YNCU branch or contact our Service Excellence Centre’s dedicated digital banking line at 1-866-942-2328. 

What's changing?

As of October 14th, members will enjoy: 

  • An enhanced online banking experience
  • A brand-new mobile banking app
  • A more modern, intuitive interface
  • Improved navigation and usability
  • A new first-time login and setup process
  • The same trusted banking services you use today

What isn't changing?

The things you know and trust will remain:

  • Your accounts remain the same; only your digital banking experience is changing.
  • Your banking relationship with YNCU remains the same.
  • yncu.com remains your primary access point for online banking.
  • Your existing bill payees and Interac e-Transfer recipients will transfer to your new digital banking experience.
  • Your everyday banking services continue.

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