Skip to content

Market Conduct Code

Credit unions are unique institutions. Operating in Canada for over 100 years, credit unions are financial cooperatives that are governed and financed differently than banks. At credit unions, members are shareholders. Being a member means sharing in the credit union’s success. Our primary motivation is providing quality products and services to our members. We are committed to ensuring that our members are completely satisfied with the level of services they receive.

View our Market Conduct Code
midcentury-chair-green-pink-lines-1

How we put fair banking into practice

The Code recognizes the best practice principles we pledge to follow for soliciting, promoting, advertising, marketing, selling or distributing our products or services. The Code demonstrates our commitment to the fair treatment of all those who use our services. We believe in fair sales practices, comprehensive access to banking services, transparency and openness, and a reasonable approach to settling complaints. Individuals are entitled to the best possible care of their financial interests. We respect all our provincial regulatory obligations and continually practice absolute excellence in consumer protection.

Our best practices can be summarized into five key principles:

  • Business practices

    We are committed to providing fair treatment to all our members and customers using our products and services. It is a core component of our governance and corporate culture.

  • Fair treatment and fair sales

    Treating members and customers fairly and demonstrating fair sales practices at all times are integral parts of our business practices.

  • Access to banking services

    We ensure that all credit union members and customers are granted access to fundamental financial services.

  • Transparency and disclosure

    The credit union uses plain-language descriptions of products and services in its communications to ensure people make informed decisions.

  • Complaint handling

    We examine complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.

Silver-fountain-pen-on-black-background

Conduct Code for the Payment Card Industry in Canada

Your Neighbourhood Credit Union (YNCU) adheres to the Canadian Code of Practice for Consumer Debit Card Services and the Code of Conduct for the Payment Card Industry in Canada. These codes are designed to protect members’ interests in relation to payment card services, including the issuance and acceptance of payment cards and the operation of payment card networks.

See Consumer Debit Card CodeSee Payment Card Conduct Code

Our privacy code

YNCU follows the Credit Union Code for the Protection of Personal Information, which sets standards for how personal information is collected, used, shared, protected, kept, and made available when you have questions. This includes accountability through a designated Privacy Officer, identifying why information is collected, getting consent where required, limiting collection and use, keeping information accurate, using safeguards, being open about privacy practices, giving individuals access to ask about their information, and allowing people to challenge compliance.

If you have questions or concerns about privacy at YNCU, you can contact us online or write to our Privacy Officer at YNCU, 38 Executive Place, Kitchener, Ontario, N2P 2N4. YNCU may update this privacy page as services, technology, legal requirements, or privacy practices change.