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Member updates

Banking is always evolving, and we want you to know what’s changing. Find the latest YNCU news, service updates, digital banking improvements, security alerts and important information that could affect how you bank with us. Check back for new updates, helpful reminders and what’s coming next.

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A new YNCU digital banking experience is coming October 6

On October 6, 2026, YNCU is moving to a new online and mobile banking experience, with a refreshed look, easier navigation and a simpler way to manage your everyday banking. Your accounts and everyday banking services aren’t changing, and your existing bill payees and Interac e-Transfer® recipients will move with you.

The first time you sign in, you’ll need your YNCU member number and current Personal Access Code (PAC). From there, we’ll guide you through creating a new username and password and verifying your identity. It’s also a good idea to make sure your email address and mobile number are up to date before you get started.

You’ll continue to access online banking through yncu.com. If you bank from your phone, you’ll need to download the new YNCU Mobile Banking app.

Get ready for the upgrade
Find step-by-step instructions, answers to common questions and everything you need to know before October 6.

Learn more about our online banking update

Loblaws bread class action settlement payments via Interac e-Transfer®

July, 2026

Eligible Canadians will begin receiving settlement payments related to the Loblaws Bread Class Action Lawsuit via Interac e-Transfer® starting May 13, 2026.

These payments are being distributed by the court-appointed settlement administrator, Verita, and may arrive unexpectedly for some recipients. As a result, individuals may
question the legitimacy of the notification.

What to Expect

  • Interac e-Transfer is a legitimate method for distributing these settlement funds

  • Some recipients may receive notifications even if they have forgotten about submitting a claim
  • Increased communications of this nature may also lead to fraudulent attempts posing as legitimate transfers

How to Protect Yourself
We encourage members to remain vigilant and take the following precautions when receiving an Interac e-Transfer:

  • Verify the sender before accepting any transfer
  • Be cautious of unexpected messages, especially those containing:
    • Suspicious links
    • Spelling or grammatical errors
    • Urgent or unusual requests
  • Where available, consider enabling Interac e-Transfer Autodeposit, which reduces the risk of fraud by depositing funds directly into your account without the need to answer a security question

Additional Resources
For guidance on handling a class action settlement payment, please visit: What to do if you receive an Interac e-Transfer for a class action settlement – Interac Corp

Reporting and Inquiries

Note: Interac Corp. is not a party to this settlement. Payments are issued solely by the authorized settlement administrator, Verita.

Freeze your card in a tap: Lock’N’Block® now available in your YNCU App

June, 2026

Protect your YNCU debit card with one tap. A new security feature is available in your YNCU mobile app: Everlink Lock’N’Block®. This feature is designed to give you complete control over your debit card, helping prevent fraud before it happens.

With Lock’N’Block®, you can:

  • Instantly block or unblock your card if it’s lost or misplaced

  • Manage tap, ATM, online, and international transaction permissions

  • Adjust your card-use settings anytime to match your needs

  • Enjoy greater peace of mind knowing you’re in control

Available now in your YNCU mobile app.

Online banking update: System enhancement complete

Our recent system enhancement is now complete, and you can resume using online banking and the mobile app as usual. Thank you for your patience during this upgrade.

What you need to know
As part of the enhancement, scheduled and recurring bill payments and bill payee nicknames did not carry over.

To ensure your payments continue without interruption, you will need to take the following steps:

Action required

  • Re-enter any scheduled or recurring bill payments you had set up prior to the update.

  • Delete and re-add any bill payees for whom you would like to use a nickname in online banking.

Step-by-step guides:

If you did not previously use scheduled bill payments or payee nicknames, no action is required.

What’s not affected
This update only impacts scheduled bill payments.

Pre-authorized payment, such as automatic withdrawals, will continue as normal.

Need assistance?
If you need help identifying or resetting your payments, our Service Excellence Team and branch staff are here to support you.

Important service update: Changes to ATM bill payments

May 8, 2025

As part of our commitment to enhancing your banking experience, YNCU is making important updates to our platforms and services. To make way for better options and improved digital experiences, bill payments will no longer be accepted at our ATMs as of June 4, 2025.

You can still pay your bills conveniently with the following services:

  • Online banking
  • YNCU mobile app
  • Telephone banking
  • In-person at your local branch

If you currently use ATM bill payments and would like assistance setting up Online or Mobile Banking, our team is here to help. Please visit your local branch or contact our Service Excellence Centre at 1-888-413-YNCU (9628).

We appreciate your understanding and thank you for being part of the YNCU community.

Exciting news: Comtech Fire CU is joining the YNCU family (Merger announcement)

March 18, 2025

 

Dear Members,

I’m thrilled to share some exciting news with you—Pending regulatory approval, Your Neighbourhood Credit Union (YNCU) is preparing to welcome Comtech Fire Credit Union as part of our organization. This acquisition is proposed to be completed in Summer of 2025, when Comtech Fire members will officially become YNCU members. This is an incredible opportunity to expand our collective strength, resources, and impact for the benefit of our members and communities.

The due diligence process, which ensures that both credit unions are aligned in mission, values, and operations, has been successfully completed. This thorough review involved assessing our financials, governance, strategic goals, and cultural compatibility to guarantee that this partnership would serve the best interests of our members and staff. With the process now complete, we are confident that moving forward together is the right choice for growth, stability, and community impact.

I want to emphasize that this will result in no job losses. You will continue to experience the same friendly and knowledgeable service that YNCU has always provided, now strengthened by the additional resources from Comtech Fire. This will enable us to better serve you, improve our offerings, and build an even more robust credit union experience.

Once these two great organizations come together, YNCU will grow to serve 65,000 members, manage $3.5 billion in assets under administration, and operate 22 branches across 18 communities in Ontario. This larger collective presence will help us continue to innovate, enhance services, and maintain our commitment to putting members and the community first. This expansion of our branch network will mean that following a planned system integration, you will have the ability to do your banking at any of our 22 branch locations, including Comtech Fire’s branches in Ottawa, Kingston, Mississauga, Amherstview, and Toronto. This means more convenient banking options and greater access to our comprehensive suite of financial services.

As Comtech Fire Credit Union is the smaller entity, its members will have the opportunity to cast their vote to help move the process forward. YNCU members will not need to vote, as we are the acquiring credit union. The vote is scheduled to take place in May 2025 and we will provide updates on the outcome to all members.

We encourage you to visit CUStrongerTogether.ca for more detailed information, updates, and FAQs about this partnership. We are committed to keeping you updated in the coming months.

Thank you for being an essential part of the YNCU community. We are excited about what lies ahead and look forward to a bright and strong future together.

Lisa Colangelo CEO,
Your Neighbourhood Credit Union

Enhancing security: Member ID verification

At YNCU, we're committed to protecting your accounts and providing you with the most secure and reliable service possible. A key part of this commitment involves maintaining accurate member records, including up-to-date identification.

As a security best practice, we periodically request updated identification from all our members. Keeping your identification details current helps us safeguard your accounts and ensures we can continue to provide you with seamless service.

When you visit a YNCU branch, you will be asked to provide identification to validate your identity. This simple step helps us protect your account and ensure that only authorized individuals can access your information.

To ensure there is no interruption to your service when visiting a branch, please remember to bring your valid identification with you. This will allow us to quickly and efficiently verify your identity and assist you with your banking needs

We appreciate your cooperation in helping us maintain the highest standards of security for all our members.

Join YNCU in welcoming our new CEO, Lisa Colangelo!

August 12, 2024

YNCU is thrilled to announce that effective September 9, 2024, Lisa Colangelo will be joing the YNCU leadership team as our new Chief Executive Officer.

Lisa comes to us with extensive experience as a senior-level executive with over 20 years of success, driving strategic business growth efforts across districts, territories, and branches for TD Bank, Western Financial Group, and Coast Capital Savings. Most recently, she held the role of Chief Strategy and Customer Experience Officer at Western Financial Group where she successfully delivered exceptional experiences through developing strong partnerships and commitment to developing people. Lisa also recently completed her Master of Business Administration from Dalhousie University.

Welcome to the neighbourhood, Lisa!

To read the full announcement, click here.