Our terms and agreements

These Terms and Conditions govern your relationship with YNCU and your use of our products and services.

1. Eligibility: You must be at least 18 years of age and a Canadian resident to open an account. You must have a valid government-issued photo ID. We reserve the right to refuse service to anyone.
2. Account Security: You are responsible for maintaining the confidentiality of your account information, passwords, and PINs. You must notify us immediately if you suspect unauthorized access. We are not liable for losses resulting from your failure to maintain security.
3. Liability Limitations: We are not liable for indirect, incidental, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount of fees paid by you in the 12 months preceding the claim. Some jurisdictions do not allow limitation of certain damages, so these limitations may not apply to you.
4. Dispute Resolution: If you have a complaint, please contact us first to resolve the issue. If we cannot resolve your complaint internally, you may escalate to our Ombudsman. You may also contact the Ombudsman for Banking Services and Investments (OBSI).
5. Changes to Terms: We may change these terms at any time. We will provide you with at least 30 days' notice of material changes. Your continued use of our services after changes take effect constitutes acceptance of the new terms.
6. Governing Law: These Terms and Conditions are governed by the laws of the province in which your account is held and the laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts in that province.

This section explains how YNCU may contact you electronically in accordance with Canada's Anti-Spam Legislation (CASL) and how you can manage your communication preferences.

1. What is CASL? Canada's Anti-Spam Legislation (CASL) is a law that regulates commercial electronic messages (CEMs). CEMs include emails, text messages, and certain social media messages sent for commercial purposes. CASL requires organizations to obtain consent before sending CEMs and to provide recipients with an unsubscribe mechanism.
   
   
2. Types of Electronic Communications: YNCU may send you various types of electronic communications, including:
   • Account statements and notifications.
   • Promotional offers and product information.
   • Service updates and announcements.
   • Newsletters and educational content.
   • Surveys and feedback requests.
   • Security alerts and fraud prevention messages.
3. Your Consent Options
   Electronic Contact Permitted: By selecting this option, you consent to receive commercial electronic messages from YNCU. This includes promotional offers, product information, newsletters, and other marketing communications. You can withdraw your consent at any time.
   No Electronic Contact Permitted: By selecting this option, you are choosing not to receive commercial electronic messages from YNCU. You will still receive transactional messages related to your accounts, such as statements, security alerts, and service notifications that are required by law or necessary for account management.
   
   
   
4. Transactional Messages: Regardless of your consent preference, YNCU will continue to send you transactional messages that are necessary for your relationship with us. These include:
   • Account statements and confirmations.
   • Fraud alerts and security notifications.
   • Legal notices and regulatory communications.
   • Password resets and authentication codes.
   • Responses to your inquiries.
     
     
5. Managing Your Preferences: You can change your electronic contact preferences at any time by:
   • Logging into your online banking account and updating your communication preferences.
   • Clicking the unsubscribe link in any promotional email.
   • Contacting us by phone at 1-888-413-9628.
   • Visiting any YNCU branch.
   Your preference change will take effect within 10 business days.
   
   
6. How We Use Your Contact Information: When you consent to electronic contact, we may use your email address, phone number, and other contact information to send you commercial electronic messages. We will not sell or share your contact information with third parties for their marketing purposes without your explicit consent. We will always include our contact information and an unsubscribe mechanism in our commercial electronic messages.
   
   
7. Questions About CASL: If you have questions about CASL, your consent, or how we use electronic communications, please contact our Privacy Officer at privacy@yncu.com or call 1-888-413-9628. For more information about CASL, visit the Canadian Radio-television and Telecommunications Commission (CRTC) website at www.crtc.gc.ca .

This Electronic Disclosure Agreement describes how we provide disclosures, notices, and other information to you electronically instead of in paper form.

1. Consent to Electronic Delivery: By accepting this agreement, you consent to receive all disclosures, notices, account statements, tax documents, and other communications from us electronically. Electronic communications will be provided via email, secure message, or through our online banking platform.
   
   
2. System Requirements: To access electronic communications, you need:
   • A device with Internet access.
   • A current web browser with 128-bit encryption.
   • Adobe Reader or an equivalent PDF reader.
   • A valid email address.
   It is your responsibility to ensure your system meets these requirements.
   
   
3. How to Withdraw Consent: You may withdraw your consent to receive electronic communications at any time by contacting us. If you withdraw consent, we may close your account or charge you fees for paper delivery of documents.
   
   
4. Updating Your Contact Information: You must keep your email address and contact information up to date. You can update this information through online banking or by contacting us. You will not receive electronic communications if your email address is invalid.
   
   
5. Requesting Paper Copies: You may request paper copies of any electronic communication at no charge within 180 days of the communication date. Contact us to request paper copies.