Have questions about YNCU’s new digital banking experience?

On October 6, 2026, you’ll move to a brand-new YNCU Mobile Banking app and online banking experience with a refreshed look and feel, easier navigation, and a simpler way to manage your everyday banking. You’ll also have access to an enhanced online banking experience through yncu.com.

The new experience is designed to make everyday banking more convenient and intuitive, while giving you the tools you need to manage your money with ease. We may have a few bugs to work out in the beginning but in the long run, you will have a far better experience.

• Your accounts remain the same. Only your digital banking experience is changing.
  
  
• Your banking relationship with YNCU remains the same.
  
  
• yncu.com will remain your primary access point for online banking.
  
  
• Your existing bill payees and Interac e-Transfer recipients will transfer to the new digital banking experience.
  
  
• Your everyday banking services will continue as usual.

Just a few minutes.

No. Once you’ve created your new username and password, you’ll use them each time you log in.

When you access the new digital banking experience for the first time, you’ll use your member number and current Personal Access Code (PAC) to begin the setup process. You’ll then create a new username and password, which you’ll use to access online and mobile banking going forward.

Yes. You can use your member number as your new username, as long as it meets the requirements shown during setup. You can also choose a different username. We’ll guide you through the requirements during onboarding.

If you need help, visit your nearest YNCU branch or call our Service Excellence Centre’s dedicated digital banking line at 1-866-942-2328. Our team will be happy to help.

If you normally use Face ID, fingerprint recognition, or another saved login method, you may not regularly enter your member number and PAC. You’ll need both to begin onboarding on the new platform.

If you need help finding your credentials, visit your nearest YNCU branch or call our Service Excellence Centre’s dedicated digital banking line at 1-866-942-2328.

Yes. Biometric login will be available in the new YNCU Mobile Banking app. Because it’s a brand-new app, you’ll first need to complete the initial login using your member number and current PAC. Once you’ve successfully logged in, you can set up biometric login again on your device.